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The Human Factor
Scott Berkun is currently the UI design and usability training manager at Microsoft. He was a usability engineer on Internet Explorer versions 1.0 and 2.0, UI program manager on Internet Explorer 3.0 to 5.0, and lead program manager for Consumer Windows before moving to his current position.
Original print:
http://msdn.microsoft.com/library/welcome/dsmsdn/hfactor9_5.htm
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